The Real Facts About Canada Post

Some Real Facts About Canada Post

* Canada Post DOES NOT have an AIR-MAIL service for parcels

weighing over 1 kilo (2.2 lbs) being shipped to the U.S.A.

Your options are either, Expedited (surface/ground 8 to 21 business

days) or Express Post (5 to 7 business days).

* Canada Post DOES NOT have an AIR-MAIL service for parcels

weighing over 2 kilo (4.4 lbs) to approx 25% of international destinations.

Your options were either, surface/ground (6 to 18 weeks) or

Express Post (8 to 20 business days).

Due to the poor service of the ground option, we no longer offer it as an option.

Here are some of the most popular destinations we ship to,

which has NO air-mail service:

All of the European countries, all of The U.K., all of the

Scandinavian countries, Australia, Bahamas, Barbados, Brazil,

Chile, China, Hong Kong, Israel, Japan, Malaysia, New Zealand,

The Philippines, Singapore, South Korea, to name a few.

* Express Post to Australia, Italy, The Philippines and China, have published

standards, and estimated delivery times, but they are NOT GUARANTEED.

Hey Canada Post, who was the brain behind this? If you can’t guarantee

delivery, why is it an Express Post service? Feel free to contact me for ideas.

* As you can see by the delivery time standards, Express Post is really just

an Air-Mail service, with the Express Post high prices.

* Express Post has a daily adjusted fuel surcharge of 4.5% to 9.75%.

(See added info at the bottom of the page)

* Even though we are led to believe, Express Post has a GUARANTEED

ON TIME delivery service, it is NOT always the case, and I have a letter from

Canada Post stating: “These standards are not guaranteed, and are

intended as a guideline only”.

* Even if it has a tracking number, Express Post is NOT set up to give

you the ability to track your parcel from the Canada Post’s website.

What it provides is, a delivery confirmation, 12 to 48 hrs after the parcel

has been delivered.

* Feel free to BELIEVE that Canada Post’s insurance does cover damages.

I also remember believing in Santa Claus at one point in my life.

CANADA POST IF YOU READ THIS, FEEL FREE TO EMAIL,

OR PHONE TO MAKE A BELIEVER OUT OF US.

* Our restricted optional in-house damage insurance however,

DOES cover damages.

* Canada Post has a “FRAGILE” stickers mentioning: “Glass and

Ceramics are NOT subject to coverage for damages” on it.

You can draw your own conclusions from this one.

* Unlike USPS, Canada Post does NOT supply us with boxes or packing

materials, free of charge.

If your parcel is lost in the mail

* Canada Post will NOT open a claim, for a lost parcel until 30 days

after it was mailed with the airmail service, and 75 days if it was

mailed ground. Some Canada Post claim clerk will open the claim

after 30 and 75 days, but some others will insist on 30 and 75

BUSINESS DAYS.

* Nothing will be done by Canada Post for the next 30 days, except to

send a letter asking us to confirm that the parcel is still lost. This letter

will come with a 10 days reply, but will come in 2 days before the deadline.

If the confirmation that the parcel is still lost is NOT received, by the 10

days notice deadline, they will assume that it was delivered successfully.

* Approx. 30 days after the claim was filed, they will send a letter asking

us to send them the appropriate documents (i.e. postal receipt, ebay invoice

email communication etc.). Depending on the outcome of their investigation

a refund may be received within the next 30 days. So this is 75 to 90 days

after the parcel was mailed.

* DON’T WORRY, SHOULD THIS HAPPEN TO YOU, WITH ONE

OF THE PARCEL WE SHIPPED, YOU WOULD GET REFUNDED

MUCH SOONER, AS UNLIKE CANADA POST, WE DO BELIEVE

IN PROVIDING CUSTOMER SERVICE.

* More info to be added in 2010, as we keep dealing with Canada Post

* October 06 2008. Today even after the price of crude has dropped to $87.81

per barrel, Canada Post still has a 15% FUEL SURCHARGE, to the U.S.A.

a percentage, that was reached, when the price of crude was at approx. $140.00 per barrel.

The last time, the price of crude was around $87.81, was January 2008, and

that point, Canada Post’s fuel surcharge rate was introduced around that time, and it was

around 4.75%.

*October 28 2008, the barrel of crude has plummeted to $62.73 USD, a 17 month low,

Canada Post’s website still shows a 15% Fuel surcharge, for the Express Post USA, and

The EMS International services. but has dropped the ground service at 10% fuel surcharge.

*January 20 2009, the barrel of crude has plummeted to $38.74 USD, a 36 + months low, and a

price at which, fuel surcharges was not charged. Canada Post’s website still shows a 9.5% Fuel

surcharge, for the Express Post USA, and The EMS International services, but has dropped the

ground service to 4.5% fuel surcharge.

*October 20 2009, Canada Post’s website still shows a 11.75% Fuel surcharge, for the Express

Post USA, and The EMS International services, but has dropped the ground service to 6.72%

fuel surcharge.

*In May of 2010, our first time back on eBay this year, I’ve given up on Canada Post’s exorbitant

charges, disguised in anyways they can be. They are expensive, they will get even more expensive,

but they are CHEAPER, than Fed-Ex, and UPS services.

* If you have questions, or comments, don't hesitate to contact us by email via the eBay channels

Thank You!

Christian

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